Credit Card Fraud
If you have benefited from an Advance Purchase Rate, we ask to see the card that you used to book with and a form of ID to:
- Help protect cardholders against identity theft (we have thwarted several attempts much to the relief of the cardholders)
- Protect us against credit card fraud and resultant charge backs where we have to repay the cost of a stay either because the guest used someone else's card or because the guest has fraudulently tried to say that they didn't stay
- To give you a much quicker check-in for second and subsequent stays - we only ask to see your card and ID the once
- For security purposes - we need to be sure we know who is staying with us so we can provide that information to the authorities in the unlikely event of an incident.
"The New York Times recently named our second city as one of the hottest destinations for 2012...Its favourite place to stay? Staying Cool's apartments atop the Rotunda..." The Sunday Times
""The Week's Best Deals: Birmingham's Staying Cool at the Rotunda is enticing 'time flexible' guests to its chic, 60s-inspired self-catering apartments with discounted stays on Monday and Sunday nights..." " The Observer Magazine
""..our apartment was equipped with a fully functioning kitchen, replete with oranges for juicing, a juicer, coffee grounds for grinding, a coffee machine, and the most swaggy open-plan living room, framed by a seemingly endless view..."" Wonderland Magazine