Credit Card Fraud
If you have benefited from an Advance Purchase Rate, we ask to
see the card that you used to book with and a form of ID to:
- Help protect cardholders against identity theft (we have
thwarted several attempts much to the relief of the
- Protect us against credit card fraud and resultant charge backs
where we have to repay the cost of a stay either because the guest
used someone else's card or because the guest has fraudulently
tried to say that they didn't stay
- To give you a much quicker check in for second and subsequent
stays - we only ask to see your card and ID the once
- For security purposes - we need to be sure we know who is
staying with us so we can provide that information to the
authorities in the unlikely event of an incident
"I liked the fact that all the food products were fairtrade/organic (excellent!). The flat was lovely, wish I had somewhere like that in London.."
Kate Cater, Life & Style Editor, The Guardian
"Why go? For an ultra-stylish taste of Birmingham..."
"There are no bellhops nor a gym...instead you get a Mac Mini, free Wi-Fi, an espresso machine and a juicer (oranges included)."
The New York Times