Credit Card Fraud
If you have benefited from an Advance Purchase Rate, we ask to
see the card that you used to book with and a form of ID to:
- Help protect cardholders against identity theft (we have
thwarted several attempts much to the relief of the
- Protect us against credit card fraud and resultant charge backs
where we have to repay the cost of a stay either because the guest
used someone else's card or because the guest has fraudulently
tried to say that they didn't stay
- To give you a much quicker check in for second and subsequent
stays - we only ask to see your card and ID the once
- For security purposes - we need to be sure we know who is
staying with us so we can provide that information to the
authorities in the unlikely event of an incident
"Only one thing could possibly top the stylish design-led interiors at Staying Cool, and that’s the views..."
""The Week's Best Deals: Birmingham's Staying Cool at the Rotunda is enticing 'time flexible' guests to its chic, 60s-inspired self-catering apartments with discounted stays on Monday and Sunday nights..."
The Observer Magazine
"Leave the curtains open and wake up to the panoramic views from floor-to-ceiling windows."