Awards and Nominations
Accolades, medals, gongs - it's always a joy to be recognised and awarded.
We're rather modest here; however, you'll find a list of the titles and trophies we've been honoured with below. A huge thanks to our wonderful guests, partners and team who made it all possible.
Serviced Apartment Industry Award: Marketing
Winner! We were delighted to win this award as it was our first ever entry in this category and we were up against the sector's big hitters with huge marketing teams. We won for a very simple campaign that conveyed all the extra benefits guests receive when they stay with us from the oranges for the juicer, complimentary cereals, a full SkyTV package plus the Independent Birmingham membership card to name but a few. #LittleExtras
Serviced Apartment Industry Award: Investment in People
Yaaay! We received Highly Commended in the Investment in People Award which is all about celebrating the work that goes on behind the scenes to give our lovely guests the very best stay experience.
Outstanding Customer Service
We know our Rotunda team offer brilliant service but it's always nice to have that officially recognised. Thank you Go Hotels!
Luxury Hotel Awards
We were delighted to be nominated for the 2017 Luxury Hotel Awards for the third consecutive year in August.
IoD Director of the Year Award
Our MD, Tracey Stephenson, won Highly Commended at the West Midlands Institute of Directors director of the year award in the small business category. She was one of six finalists.
Expert's Choice Award
Our serviced apartments in Birmingham have once again received an Experts' Choice Award from TripExpert. The Award reflects the views of journalists and professional travel writers and is given to only the best hotels around the world. With praise from publications like Fodor's, The Telegraph and Rough Guide, Staying Cool at the Rotunda is the top ranking place to stay in Birmingham on TripExpert.com.
We're thrilled that our MD has been shortlisted for the Institute of Directors Director of the Year award (small business category). She is one of four finalists. The results will be known on the 22nd June. Wish her luck!
Serviced Apartment Awards
Sadly we didn't bring home a trophy from the Serviced Apartment Awards 2017, however, we are very proud to have made the final three of what was described by the host as "the most coveted" category: Best Serviced Apartment. The awards are open to serviced apartment companies anywhere in the world, so to make the shortlist of three was a huge achievement.
TripAdvisor's GreenLeaders Programme recognises hotels and B&Bs that engage in environmentally friendly practices, making it easier for travellers to find and book a greener stay.
We were delighted to receive a Bronze award in recognition for our eco-friendly ways of working and are aiming for a Gold in 2017
Good Hotel Awards
Staying Cool at the Rotunda Birmingham has been awarded the highly coveted Good Hotel Award in 2016 and 2017. Over the last twelve months, we have evaluated customer feedback and these premises have demonstrated exceptional levels of room quality, service and value when compared to industry benchmarks in their category." - Good Hotel Award
With just over 100 accommodation providers awarded in 2017, we are delighted to count ourselves in this esteemed group.
TripAdvisor Certificate of Excellence
The Certificate of Excellence honours hospitality businesses that deliver consistently great service. This designation is given to establishments that have consistently achieved great traveller reviews on TripAdvisor.
Now receiving our sixth annual certificate since their inception back in 2010, we can only thank all of our wonderful guests who have taken the time to review their time with us on the world's largest travel review site.
Green Tourism Awards
Winner: Silver Award
“Staying Cool made a great entry into the Green Tourism programme. A huge amount of effort has been made to reduce the impact from this site and it gives the guests a real green experience. Modern appliances, low energy lighting and good insulation are all in place in the unique listed building. Green products are left for guests such as fair trade teas and coffees, organic cereal, eco-friendly cleaning products as well as natural soaps. Waste minimization works well with recycling options available for most of the main waste streams. Staying Cool also has played an important part in the community - raising funds or donating prizes for local and national charities.” - Stuart Park, Lead Assessor at Green Tourism
What can we say? We just love working here!
We are all over the moon to win ASAP’s Team of the Year Award and to be runners up in the 'Investment in People' category.
“We are delighted about the wins as they are a reflection of our team efforts day in and day out at Rotunda. Everyone at Staying Cool gets involved in continuously trying to improve the service we provide to guests at our serviced apartments . We never allow the focus to slip and I am so proud that has been recognised.” - Tracey (our MD)
Visit England 5* Gold
Since opening, we are delighted to have been annually accredited as 5* Gold quality accommodation by Visit England and are still the only accommodation in Birmingham city centre with this accolade.
"The assessors work to strict criteria to check the available facilities. A quality score is awarded for every aspect of the layout and design of the accommodation, the ease of use of all the appliances, the comfort of the beds, the range and quality of kitchen equipment and, most importantly, cleanliness. For very high scoring properties a Gold award may be awarded. The more stars, the higher the quality and the greater the range of facilities and services provided." - Visit England
TripAdvisor Hall of Fame
The Hall of Fame honours businesses who have received great feedback from their customers and guests for five years or more.
Having been inducted in 2015, we are delighted to be in this prestigious club for another year. A huge thank you to all our guests who have helped us achieve this.
Visit England ROSE Awards
The R.O.S.E. or Recognition of Service Excellence award was created by Visit England to reward businesses that show the warmest of welcomes. We are overjoyed to be one of the 100 recipients nationwide.
We were delighted to be awarded the 'Best Guest Experience' trophy at the Association of Serviced Apartment Providers Awards. To be recognised amongst our peers (and some stiff competition) for delivering great service was a huge surprise and a great honour. Thank you to all those who helped us get here.
Visit England Awards
We didn't win this time but we were delighted to be nominated in the Self Catering category for the second year running (a rare occurence for any awards) and be 'Highly Commended' for this competitive award.
We're proud to say that we received the honour of being the Best Serviced Apartments (Birmingham) based on customer ranking.
Retail Birmingham Awards
We were elated to take home a trophy in the Outstanding Customer Service category at the Retail Birmingham awards. Our MD Tracey said:
“We put a lot of thought and hard work into guest relations and it’s wonderful to have that recognised. I am extremely proud of the team and can’t wait to see what the rest of the year brings.”
Visit England Awards
It was a joy to be awarded the Silver award in the Self Catering category at the Visit England Awards for Excellence. Thank you to our guests and all the team.
Greater Manchester Tourism Awards
Nominated once more, our Manchester apartments were voted runner up in the 'Best Serviced Apartments' category.
Greater Manchester Tourism Awards
Back when Staying Cool was in it's infancy, our small collection of apartments in Manchester picked up the gong for the 'Best Serviced Apartments'. We no longer operate in the city, choosing to solely focus our efforts on our much larger project at the Rotunda, Birmingham.