Contact us

How to get in touch

We're here to help so do get in touch. We're available from 09:00 to 21:00 hours GMT daily or you can book directly online via this website yourself 24/7.

  • Phone:  +44 (0)121 285 1290 

  • Email:   [email protected]

  • Skype our Guest Relations team from 09:00 to 21:00 GMT daily. Our Skype name is (the rather original) Staying Cool Ltd

  • Chat live with us via our website 

  • Complete the enquiry form below.

Best Guaranteed Rates
We guarantee that you will always get the best rate by booking direct with us (not via an agent such as

You should save between 5-25% on standard rates by booking direct.

We also run special offers that aren't available anywhere else but via this website.

If you have found a lower price online elsewhere then it will be an error and we will match the rate (and a further £5 off).

Agents and Corporates 
Here at Staying Cool we welcome travel agents and corporate guests from all sectors and all company sizes.

We offer travel agents and corporate bookers special discounts from our online rates.

Your personalised Staying Cool account allows you to make bookings, amend or cancel reservations from your own desk without having to contact us. This will not only save you time but also speed up the booking process for your clients.

We provide the coolest home-from-home accommodation backed up with great customer service.

  • Pay net rates and get a special discounted rate too

  • Instant booking confirmation

  • Last-minute booking and availability

  • Corporate/Agent only discounts

  • And much more...

We look forward to welcoming your guests at Staying Cool soon. 

Media Enquiries
If you are organising a 
press trip to Birmingham or would like to discuss other media opportunities, please mail [email protected] 

Janie or Tracey will get back to you as soon as possible. 

If you need high-resolution images of Staying Cool you can download them from our Flickr account