News: Staying Cool Wins for Outstanding Service

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We've hit a winning streak of late in gaining recognition for excellent customer service - the latest award being a ROSE, a prestigious new customer service award from VisitEngland. Staying Cool was one of only 100 businesses selected to receive a ROSE award from 25,000 assessed by VisitEngland. ROSE stands for Recognition Of Service Excellence.

In September, Staying Cool was short listed for the ASAP (Association of Serviced Apartment Providers) Best Guest Experience - an award we won in December last year. 

Earlier in 2015, we were recognised as a TripAdvisor Hall of Fame winner. The 'Hall of Fame' was created to honour those businesses that have earned a TripAdvisor Certificate of Excellence for five years running. Staying Cool is consistently ranked top on TripAdvisor for places to stay in Birmingham.

Staying Cool was also recognised on a local level this year with a win for Customer Service in the Birmingham Retail Awards.

Tracey Stephenson, our MD, said: “We put a lot of thought and hard work into guest relations and it’s wonderful to have that recognised. I am extremely proud of the team and can’t wait to see what the rest of the year brings.”