Here is our helpful guide to help you plan your stay at Rotunda (last updated January 2023).
Before your stay
Complete your pre-stay information online
You can add details directly using the on-line check-in invitation email you will have received or the Add your info button on your booking confirmation email. Please check all fields are complete and do get in touch if you have any problems.
Organised a surprise for your partner?
If you have organised a surprise visit for someone then please only enter your email address in the contact email field otherwise your special guest will receive a copy of the booking confirmation to their personal email address and the surprise will be ruined!
Travelling with children?
If you are travelling with children then let us know their ages so we can provide a complimentary welcome Cool for Kids gift.
By train: Rotunda is right next to the Bullring Shopping Centre – a 3 minute walk from both New Street and Moor Street train stations.
By car: We offer discounted parking at the Bullring’s car park – the closest being the Centre car park (SatNav code: B5 4BU). Parking costs £15 per night compared to the standard £25 for 8+ hours. This offer gives you one exit from the car park per night of your stay. If you need to exit more than once then you will benefit from 25% off the prevailing short stay rate. There is no need to pre-book, you’ll simply need to swap your entry ticket with us on arrival.
You can find more detailed travel tips here in our Guest Guide.
What to bring with you
ID: your driving licence or passport
Debit or credit card that you used to pay: we take your deposit from the same card
24 Flexible Rate: We will take your room payment at 12 noon, 24 hours prior to your stay – you must bring the same payment card with you to check-in, this is to protect against credit card fraud. At reception we will only take your stay deposit via chip and pin.
Pay Now: There’s nothing more to do. You will have paid when you made your booking. At reception we will only take your stay deposit via chip and pin.
At check-in we take a preauthorisation amount on your credit/debit card. No monies are taken off your card, it is simply put through as a hold which is released on check-out day. The amount depends on your apartment type:
• Mini/Clubman £125 – £250
• Maxi/Penthouse: equal to your booking rate, with a minimum rate of £250 and a maximum of £500.
Your apartment will be ready at 3pm. Concierge check-in is open until 22:00 thereafter you will be checked in by the building security team. If you are planning to arrive for your stay at Rotunda after 22:00, please get in touch so we can ensure a smooth late night arrival.
When you arrive at reception we will have your keys ready for you. We will take any outstanding payments by chip and pin (the machine will be cleaned before and after each use) and we’ll scan your ID from above so we don’t need to touch it.
We can store your luggage for you at reception if your arrive early or want to collect it after having checked out.
We’ll prepare your apartment prior to arrival based on the number of guests staying overnight, for example, if you are travelling alone, we’ll set the apartment for one person. However, if you do run out of anything just ask for more during concierge hours (8.00am to 10.00pm). There are complementary breakfast cereals, oranges for the juicer plus oil and vinegar. The basics! Each apartment also comes with a (paid) Tuck Shop to ease those midnight, or morning, munchies.
The Staying Cool Guest Relations team is on the desk from 8.00am to 10.00pm daily. If you need to speak to one of us outside of these hours our out of hours call service will help you. Our contact number is +44 (0)121 285 1250.
Only those staying overnight can be given access to the building by the reception team. We have strict anti-partying and anti-smoking rules in place for the benefit of our guests and residents.
The apartment is all yours until 12 noon on departure day. When you’re ready to check-out, just leave your keys with a team member on reception. The pre-authorisation hold on your credit card will be released on the same day as you check-out. We don’t need to see your card again to do this. This can take from between 0-5 working days to disappear, depending on your bank’s own policy.
If you need anything at all to help you plan your stay, please do let us know.
We offer all returning guests a 10% discount when you book direct – either via this website (we’ll email you the promo code when you check out) or email us and we’ll make the booking for you.
We hope you found this guide useful to help plan your stay at Rotunda. We can’t wait to welcome you.