Frequently Asked Questions about Staying Cool

Check-in time

Check-in is at 3pm. You are more than welcome to drop bags off at anytime before then.


Check-out time

Check-out is at noon. You are more than welcome to leave bags off at anytime after that.


How do I get to the Rotunda?


Although we don’t have parking on site, we can offer discounted rates of £10.50 per night in any of the Bullring’s car parks, the closest of which is the Bullring Centre car park which can be accessed on Smallbrook Queensway (Sat Nav postcode B5 4BU). 

If you are being dropped off by taxi or wish to unload your luggage, our nearest drop-off point is on Worcester Street (Sat Nav postcode B2 4BB).


We are situated within a 4 minute walk from both New Street and Moor Street Stations.

  • From New Street, once through the ticket barriers follow the signs for Moor Street. This route will bring you past the back of the building, when at the base of the Rotunda (the large round tower), walk up the steps into the shopping area and follow the tower around to the left, past Zara. We are immediately next door.
  • From Moor Street, cross the road out of the station and turn to your left. You will see a ramp that will take you past Armani Exchange into Rotunda Square. In front of you is Zara, we are next door (to the right).

How do I check in?

You collect your keys from the reception desk in the lobby. You can check in any time from 3pm - sometimes earlier - and of course you can leave your bags with us at reception anytime from 8.30am.

For those of you who took advantage of our Advance Purchase rate, we need to see the card you used to pay with online, along with photo ID. All other bookings must present photo ID and a card for payment.

We are unable to accept cash payments (but you can pay by BACS in advance).

Although the Rotunda is staffed 24/7, our Guest Relations team finish at 10pm. It would be helpful to know if you are arriving after this time so we can ensure your check in with our building’s security is as smooth as possible.

Do you take a security deposit?

If you are staying in one of our Maxi or Penthouse apartments, we take a £250 security deposit and for the Mini and all Clubman apartments £125, at check-in. This is taken as a pre-authorisation on your credit card or charge on your debit card.

Do you have a restaurant on site? 

We don't but we are lucky enough to be surrounded by a wide range great restaurants. The closest options are located on Spiceal Street, which is on our doorstep. With over 300 restaurants and bars within a 15 minute walk including two Michelin starred restaurants, the Rotunda is your perfect base for a culinary adventure.  

With full kitchen facilities in each apartment, why not add some of our fab Food & Drink options to your booking including our Cooking Cool menus. We require at least 24 hours notice before your arrival to ensure we can have everything waiting for you in the apartment. 

Do you provide breakfast? 

We provide complimentary Rude Health muesli and granola, fresh milk, tea, coffee, hot chocolate and juicing oranges. Should you wish to rustle up a larger breakfast, check out our Food & Drink extras.  

What will I find in the kitchen? 

In addition to the above, we also provide olive oil, balsamic vinegar and salt and pepper. From full size ovens, microwaves and citrus juicers through to mixing bowls and pizza wheels, our apartments come fully stocked with all utensils, crockery and appliances.  

What will I need to pack?

We provide our own range of hand blended toiletries (shampoo, conditioner, body and hand wash), fluffy white towels and robes. There's no need to bring your travel iron or hairdryer either, each apartment has their own.

Can you accommodate an earlier check-in or later check-out time?

Where possible yes, however due to our popularity we tend to be fully booked most nights (especially on our more popular apartment types) so it may not be possible to let you know for certain until the day itself. Should we not be able to extend your stay, we are more than happy to look after your luggage whilst you explore town.  


If you don't find your answer above or if you have any questions, please contact our friendly Guest Relations team.