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Our team is always happy to help with any questions you may have. We’ve also prepared this useful apartment guide for our Birmingham aparthotel, to help you get to know your surroundings


In this section you will find:

Balconies – Bedding – Building access – Concierge

Cleaning – Cycle Hire – Dentist – Doctor – Dry cleaning

Extractor fan (kitchen) – First aid – Foreign consulates – Gym

Heating – Hot Water – Littering – Money exchange bureau

Rubbish – Smoking – Television

Toiletries – Valuables – Windows


Our Roadster Penthouses have large balconies. If it’s a little windy please take care when stepping outside as it can be blustery.

If it has been raining please be careful as outside surfaces might be slippery.


We like to be green, and we used to ask you to put any clean, unwanted pillows and towels in your wardrobe to avoid any unnecessary laundering. Contact us if you need any clean bedding or additional towels.

Staying a week or longer? We replace all of your linen every 7 days. We will liaise with you to arrange.

Building access

The building entrance to our Rotunda aparthotel is electronically controlled. When you first arrive, push the ‘Press Here’ button on the panel and will reception buzz you in.

Once you have your key, you’ll be able to gain access by pressing your key fob on the square neon yellow key icon on the panel situated the right of the doors.


Reception is staffed 24/7 – by our team from 08.30 to 22.00 and by Building Security from 22.00 to 08.30.

Call us on +441212851250 if you need anything or have any questions. We’re very happy to help with restaurant bookings or advice on what to see and do during your stay if you’re stuck for ideas. We have also prepared a useful Dining Out guide that you may want to take a look through.

If you call us between 22.00 and 08.30 you will get through to our night service team. We’ll call you back at 08.30 (or at a time to suit you) unless it is urgent of course, when Security will help you.


Don’t worry about making beds, doing the washing up or tidying up before you check out. That’s our job! 

Contact us if you need anything cleaning.

Cycle Hire

Find out about the West Midlands Cycle Hire scheme in our Travel Tips guide.


The nearest dentist is approximately one mile away but do phone before attending as hours are currently variable.

St Paul’s Square Dental, Studio 1, 51 St. Paul’s Square, Birmingham B3 1QS 


The closest option is the NHS Walk-in Centre on the ground floor of the Boots store on the High Street, straight ahead of you as you exit Rotunda.  Opening hours are 08.00 to 18.00 Mon-Fri, 09.00 to 17.00 Sat and 11.00 to 15.00 Sun. No appointment needed. 

The nearest NHS doctor is less than a mile away at Bellevue Medical Centre, 6 Bellevue, Edgbaston B5 7LX. 

For out-of-hours assistance or emergencies go to Accident and Emergency (A&E) at City Hospital, Dudley Road, Birmingham B18 7QH. This is just under two miles away. 

For non-urgent medical advice dial 111 and speak to NHS Direct – a free medical helpline. 

www.nhs.uk is a good source of advice and information for all ailments.

Dry Cleaning

Same-day dry cleaning is available Monday to Friday via our Guest Relations team. Drop your laundry off at reception by 9am and we will have it back to your apartment for 5pm on the same day. Contact a member of the reception team for a price list.

Extractor Fan (Kitchen)

Controls for the extractor fan are above the kitchen hob, to the right of the extractor unit. 

Select either setting 1 (normal) or 2 (high) and press P.

The switch for the extractor lights is next to the fan controls.

First Aid

There is a first aid box for minor injuries in the cupboard above the hob in every apartment.

Fire Evacuation 

Every apartment is fitted with smoke detectors. They can be sensitive and there is no need to evacuate if you have just burnt your breakfast toast. However please leave the building if the fire alarm in the common area outside your apartment or the general building alarm sounds at any time.

In the event of evacuation, please leave the building immediately using the emergency exit listed on the back of your apartment door.

Foreign Consulates

You’ll find a list of the foreign consulates in Birmingham along with contact details and addresses via the Embassy Pages website.


The nearest gym is conveniently called The Gym and is opposite Rotunda, about 150m along High Street on the left, above Barclays Bank. There is no membership fee and it is open 24 hours a day, seven days a week. 

You will need to pre-book your session via The Gym Group’s membership page, if you’re stying longer, monthly subscriptions are available and start from around £16.


Apartment radiators are turned off prior to arrival in summer and are turned back on again when the first cold spell hits. 

If you want to turn your radiator on all you need to do is:

  1. Ensure it is turned on at the wall (N.B: in our Mini apartments this switch is within the bookshelf behind the sofa).
  2. Wait until the display panel loads and you can see the set temperature.
  3. Adjust to the desired temperature using the up and down arrow buttons next to the display.
  4. If nothing happens, press the up arrow until the heating indicator symbol appears on the bottom of the display.
  5. Soon you will be toasty.

Hot Water

There is a good supply of hot water to the apartment – certainly enough to have a couple of showers in the Minis or a bath in the Clubmans, Maxis and Roadsters. If you run out you can boost your tank at any time. The boiler is in the cupboard above your washing machine. This is in the bedroom in a Mini, the lounge in a Clubman and Penthouse or the hall in a Maxi. 

Just push the Charge button next to the clock (a small white box on the wall of the cupboard). It takes around 30 minutes to heat enough for a shower and 45 minutes for a bath.


Birmingham has a strict (but brilliant) no litter policy so if anyone drops anything on the floor – gum, cigarette ends or any item of rubbish – they will get an on the spot fine of up to £40.

Money Exchange Bureau

Eurochange is your closest foreign currency exchange bureau to Rotunda. 

Located on Level 1 of The Bullring, open 8am – 9pm Monday – Saturday, 11am – 5pm Sunday.


We recycle as much as we can. We’d be grateful if you could rinse recyclable packaging out and leave it on the kitchen surface when you check out. 

Waste bins are provided in the kitchen and bathroom. If you need to dispose of non-recyclable rubbish during your stay the refuse chute is:

Level 16-19: Outside apartment 07.

Level 20: Behind the lift on the left.


All Staying Cool apartments are non-smoking and 99.9% of our guests observe this rule. 

For the 0.1% who don’t, we add a £200 cleaning and airing charge to room bills and recharge any damage caused.


If for any reason the TV is off, please turn it on using the POWER button on the black TV remote control. 

Your TV has all the Freeview channels. 

If you would like to cast – watch your own content on Netflix, Apple TV+, BBC iPlayer, from your own device with a mobile or tablet.

Connect to your in-room Chromecast using the following steps:

  1. Connect your device to the Staying Cool WIFI network
  2. Scan the QR code on screen using your device’s camera (this will connect your device to the TV)
  3. You’re connected and can now go to your chosen streaming app on your device and tap the cast icon when your show begins to begin casting to the TV.


Our toiletries are made with hand-blended aromatherapy oils and are free of nasty parabens, sulphates and triclosan. We have chosen large bottles over small bottles as they are more environmentally friendly.

We hope you enjoy them. If you would like to take them home with you then let reception know. We will add a charge of £18 per bottle when you check out.


Staying Cool cannot accept responsibility for loss or damage to any personal items. Both the apartment and the building are safe and secure. However, we recommend that you keep your apartment door locked at all times and always double-check the identity of anyone knocking on your door before opening.


Please read the instructions on the window before opening them. The windows are very sturdy and provide good soundproofing, but they can be challenging to open and close.

For health and safety reasons we ask that you do not open the windows in windy, wet or stormy weather. Children must be supervised at all times.

We hope that you’ve found this apartment guide informative. Please let us know if we have missed anything that you would have found useful.