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Our team is always happy to help with any questions you may have about your surroundings. we’ve also prepared this useful apartment guide, which you might find helpful.

Apartment Guide

Balconies

Our Roadster Penthouses have large balconies. If it’s windy please take care when stepping outside as it can be blustery.

If it has been raining please be careful as outside surfaces might be slippery.

We remove outdoor furniture in October and put it back as soon as the weather improves in the spring.

Bedding

We like to be green, so please put any clean, unwanted pillows and towels in your wardrobe to avoid any unnecessary laundering.

Staying a week or longer? We replace all of your linen every 7 days.

Building access

The front door to the building is electronically controlled. When you first arrive, press 123 on the number panel for reception and they’ll buzz you in.

Once you have your key, you’ll be able to gain access by pressing your key fob on the black square on the bottom right of the entry panel situated the right of the doors.

Concierge

Reception is staffed 24/7 – by our team from 08.30 to 22.00 and by Building Security from 22.00 to 08.30.

Call us on 0121 285 1250 or swing by and speak to the team in person if you need anything or have any questions. We’re very happy to help with restaurant bookings or advice on what to see and do during your stay if you’re stuck for ideas. We have also prepared a useful Dining Out guide that you may want to take a look through.

If you call us between 22.00 and 08.30 you will get through to our night service team. We’ll call you back at 08.30 (or at a time to suit you) unless it is urgent of course, when Security will help you.

Cleaning

Don’t worry about making beds, doing the washing up or tidying up before you check out. That’s our job! 

You can also book a refresh service during your stay. A member of our team will make your bed, clean the kitchen, vacuum and top up any supplies that are running low. Just let reception know and we’ll arrange it for a time to suit you between 10am and 4pm.

If you do want to sweep something up yourself there’s a dustpan and brush under the sink.

Dentist

The nearest dentist is approximately one mile away: 

St Paul’s Square Dental, Studio 1, 51 St. Paul’s Square, Birmingham B3 1QS 

Doctor

The closest option is the NHS Walk-in Centre on the ground floor of the Boots store on the High Street, straight ahead of you as you exit Rotunda.  Opening hours are 08.00 to 18.00 Mon-Fri, 09.00 to 17.00 Sat and 11.00 to 15.00 Sun. No appointment needed. 

The nearest NHS doctor is less than a mile away at Bellevue Medical Centre, 6 Bellevue, Edgbaston B5 7LX. 

For out-of-hours assistance or emergencies go to Accident and Emergency (A&E) at City Hospital, Dudley Road, Birmingham B18 7QH. This is just under two miles away. 

For non-urgent medical advice dial 111 and speak to NHS Direct – a free medical helpline. 

www.nhs.uk is a good source of advice and information for all ailments.

Dry Cleaning

Same-day dry cleaning is available Monday to Friday via our Guest Relations team. Drop your laundry off at reception by 9am and we will have it back to your apartment for 5pm on the same day. Contact a member of the reception team for a price list.

Extractor Fan (Bathroom)

The bathroom extractor fan operates automatically when the bathroom light is on. You can boost the fan using the switch outside the bathroom door.

​Should the extractor fan become noisy please let us know.

Extractor Fan (Kitchen)

Controls for the extractor fan are above the kitchen hob, to the right of the extractor unit. 

Select either setting 1 (normal) or 2 (high) and press P.

The switch for the extractor lights is next to the fan controls.

First Aid

There is a first aid box for minor injuries in the cupboard above the hob in every apartment.

Fire Evacuation 

Every apartment is fitted with smoke detectors. They can be sensitive and there is no need to evacuate if you have just burnt your breakfast toast. However please leave the building if the fire alarm in the common area outside your apartment or the general building alarm sounds at any time.

In the event of evacuation, please leave the building immediately using the following EMERGENCY EXITS:

Levels 16, 17, 18, 19, 20: The emergency stairwell is next to apartment XX00 (e.g. 1600, 1700, 1800 …). Look for the green EXIT sign.

Follow the signs until you are safely out of the building. Do not use the lifts.

Foreign Consulates

You’ll find a list of the foreign consulates in Birmingham along with contact details and addresses via the Embassy Pages website.

Gym

The nearest gym is conveniently called The Gym and is opposite Rotunda, about 150m along High Street on the left, above Barclays Bank. There is no membership fee and it is open 24 hours a day, seven days a week. 

You will need to pre-book your session via The Gym Group’s membership page or ask us to do it for you. 

Staying longer? Monthly subscriptions are available from £13.99.

Heating

Apartment radiators are turned off prior to arrival in summer and are turned back on again when the first cold spell hits. 

If you want to turn your radiator on all you need to do is:

  1. Ensure it is turned on at the wall (N.B: in our Mini apartments this switch is within the bookshelf behind the sofa).
  2. Turn the switch on the side of the radiator from 0 to 1.
  3. Turn the thermostat (the round dial) to the desired temperature until the light above the thermostat glows red.
  4. If nothing happens, press the manual override button (picture of a hand) on the panel at the top of the radiator.
  5. Soon you will be toasty.

Hot Water

There is a good supply of hot water to the apartment – certainly enough to have a couple of showers in the Minis or a bath in the Clubmans, Maxis and Roadsters. If you run out you can boost your tank at any time. The boiler is in the cupboard above your washing machine. This is in the bedroom in a Mini, the lounge in a Clubman and Penthouse or the hall in a Maxi. 

Just push the Charge button next to the clock (a small white box on the wall of the cupboard). It takes around 30 minutes to heat enough for a shower and 45 minutes for a bath.

Littering

Birmingham has a strict (but brilliant) no litter policy so if anyone drops anything on the floor – gum, cigarette ends or any item of rubbish – they will get an on the spot fine of up to £40.

Money Exchange Bureau

Eurochange is your closest foreign currency exchange bureau to Rotunda. 

Located on Level 1 of The Bullring, open 8am – 9pm Monday – Saturday, 11am – 5pm Sunday.

Rubbish 

We recycle as much as we can. We’d be grateful if you could rinse recyclable packaging out and leave it on the kitchen surface when you check out. 

Waste bins are provided in the kitchen and bathroom. If you need to dispose of non-recyclable rubbish during your stay the refuse chute is:

Level 16-19: Outside apartment 07.

Level 20: Behind the lift on the left.

Smoking

All Staying Cool apartments are non-smoking and 99.9% of our guests observe this rule. 

For the 0.1% who don’t, we add a £125 cleaning and airing charge to room bills and recharge any damage caused.

Television

Your TV has all UK terrestrial and Sky channels. 

Turn it on using the POWER button on the black TV remote control. To search available Sky programmes press the TV GUIDE on the separate Sky remote button to bring up the menu.

If you are having problems finding Sky make sure the light on the Sky box is GREEN. A RED light means you need to press the Sky button on the remote to turn on the power to the box. 

Still not connected? Press INPUT or SOURCE on the black TV remote and select HDMI1 or AV1. 

See our how-to videos guide if you’d like a video demonstration

Toiletries

Our toiletries are made with hand-blended aromatherapy oils and are free of nasty parabens, sulphates and triclosan. We have chosen large bottles over small bottles as they are more environmentally friendly.

We hope you enjoy them. If you would like to take them home with you then let reception know. We will add a charge of £18 per bottle when you check out.

Valuables

Staying Cool cannot accept responsibility for loss or damage to any personal items. Both the apartment and the building are safe and secure. However, we recommend that you keep your apartment door locked at all times and always double-check the identity of anyone knocking on your door before opening.

Windows

Please read the instructions on the window before opening them. The windows are very sturdy and provide good soundproofing, but they can be challenging to open and close.

For health and safety reasons we ask that you do not open the windows in windy, wet or stormy weather. Children must be supervised at all times.

Our team have also made some helpful how-to videos to take you through some of the above such as using the coffee machines.

We hope that you’ve found this apartment guide informative. Please let us know if we have missed anything that you would have found useful.